Estimated shipping times on our range of stocked items are as follows:
| Location |
Expected Delivery |
Additional Information |
| NSW Metro |
1-2 business days |
Usually overnight. Same day delivery can be arranged for an extra charge. |
| NSW Regional |
2-3 business days |
|
| VIC Metro |
1-2 business days |
Usually overnight. |
| VIC Regional |
2-3 business days |
|
| QLD Metro |
1-2 business days |
Usually overnight. |
| QLD Regional |
2-3 business days |
|
| ACT |
1-2 business days |
Usually overnight. |
| SA Metro |
1-2 business days |
Usually overnight. |
| SA Regional |
2-4 business days |
|
| NT Metro |
4-6 business days |
|
| NT Regional |
5-7 business days |
|
| WA Metro |
4-5 business days |
|
| WA Regional |
6-7 business days |
|
| TAS |
3-4 business days |
|
Shipping
To ensure prompt and secure delivery, it is the buyerβs responsibility to ensure someone is available to accept delivery. Alternatively, please include "Authority to Leave" instructions on your order.
We pride ourselves on the fast reliable delivery of our items.
Free delivery for orders over $499.00 is provided on all orders to Australian Capital Cities and major regional areas. Unfortunately, due to the size and weight of our products, it is not possible to provide free freight to remote regional areas or products which are excessively heavy. These items are noted as such on our Website
Place your order before 1.00pm on a weekday and in stock items will be shipped the same day (excludes Public Holidays).
Is your order large and requiring a forklift?
It is the buyerβs responsibility to ensure a forklift is available to unload any large, bulky orders which will be packed on a pallet. If redelivery with a tailgate truck is needed, extra charges will apply (if you are not sure please contact us)
What happens if an item I ordered was out of stock?
If an item you have ordered is out of stock, your order will be placed on hold until the available item is obtained. This will be reflected on your confirmation email, as your dispatch date will be delayed
Delivery to Post Office Boxes
Unfortunately, due to the size and weight of our products, orders cannot be delivered to PO Boxes or by mail. All items are delivered by courier to ensure secure, reliable, prompt delivery
Returns
Why can I return a product?
-
The product does not match the description on Website or catalogue.
-
The product did not match the customerβs expectations.
-
The product is faulty or damaged.
What can be returned?
All products can be returned, as long as they are in original packaging and unused.
When do items need to be returned by?
Items may be returned within 30 days from the date of purchase.
Where do items need to be returned to?
37 Bentley Street, Wetherill Park, NSW 2164
Shipping for returns?
Are original shipping rates refundable? Does customer pay for shipping the return?
Customer must pay for return shipping.
Credit for returns?
100% credit will be provided, less shipping costs.
