Shipping Policy

Free Shipping & Order Processing

Enjoy FREE Australia-wide shipping on online orders over $499 AUD (unless otherwise stated in a promotion).

Orders placed Monday to Friday are typically processed and dispatched within 24–48 hours. If an unexpected delay occurs, our team will contact you with an updated estimated dispatch timeframe.

Once your order has shipped, you'll receive a confirmation email with tracking details so you can monitor your delivery.

Delivery Timeframes

Estimated delivery times below apply once your order has been dispatched from our warehouse.

Please Note: Delivery estimates may vary due to courier schedules, weather conditions, peak periods, or remote-location factors.

Special Order & Back-Ordered Items

Some products may be classified as special order or temporarily back-ordered from our suppliers.

Where this occurs:

• Orders are generally held until all items are available for dispatch
• Typical supplier restock timeframes are up to 10 business days
• We will notify you if extended delays are expected

For warehouse, commercial site, or bulk freight deliveries, customers must ensure appropriate unloading access is available. Additional freight charges may apply where special handling is required.

Shipping Rates

Shipping costs are automatically calculated at checkout based on:

• Delivery location
• Product dimensions & weight
• Order size
• Freight requirements

Eligible orders may qualify for free standard shipping promotions; however, exclusions apply.

Free Shipping Exclusions

Free shipping promotions do not apply to:

• Bulky items
• Oversized products
• Heavy freight items
• Freight-only products
• Certain regional or remote delivery locations

Some products may require additional freight charges due to their:

• Weight
• Dimensions
• Handling requirements
• Delivery location

If additional freight charges apply, our team will contact you after checkout to provide a freight quote prior to dispatch.

eSafety Supplies reserves the right to cancel and refund orders where shipping costs are significantly higher than standard delivery rates.

Bulky & Oversized Items

Certain products sold by eSafety Supplies are classified as bulky or oversized.

These items may:

• Incur additional freight charges
• Require specialised courier arrangements
• Experience longer delivery timeframes
• Be excluded from free shipping promotions

Freight costs for bulky items may vary depending on your location, particularly for regional and remote areas.

Remote Area Deliveries

Additional shipping charges may apply for deliveries to remote or regional areas across Australia.

If extra freight charges are required, we will contact you before dispatch to confirm the updated shipping cost.

No PO Box Deliveries

Due to size, weight, and courier restrictions, we are unable to deliver to PO Boxes. All orders must be shipped to a valid street address.

Order Tracking

Tracking information will be emailed once your order has been dispatched.

Please allow up to 24 hours for tracking updates to appear within the courier's system.

Authority To Leave (ATL)

If Authority To Leave (ATL) is selected at checkout or authorised directly with the courier, parcels may be left unattended at the delivery address.

Once delivery has been completed by the courier, eSafety Supplies is not responsible for parcels that are lost, stolen, or damaged.

Failed Deliveries & Returned Parcels

Orders may be returned to us if delivery is unsuccessful due to:

• Incorrect shipping details
• Failed collection attempts
• Restricted site access
• Inability to safely deliver the parcel

Additional re-delivery charges may apply for returned parcels.

Please ensure all shipping information is accurate before placing your order.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us as soon as possible at:

support@esafetysupplies.com.au

To assist with claims, please include photos of:

• The product
• Packaging
• Shipping label

We will work with the courier to investigate and resolve the issue where applicable.

International Shipping

Currently, eSafety Supplies ships within Australia only.

Contact Us

If you have any questions regarding shipping, freight charges, or delivery timeframes, please contact our customer support team.

Thank you for choosing eSafety Supplies — we're committed to fast, reliable and secure delivery.