FAQ

We are an Australian-owned and operated company based in Sydney, NSW. All our products are shipped from our local warehouse to ensure fast and reliable delivery Australia-wide.

To unsubscribe from the eSafety Supplies promotional mailing list, please click the unsubscribe link at the bottom of any email you receive from us. You can not unsubscribe from any emails in relation to orders.

We receive countless requests to sponsor or support many worthy causes throughout the year. Unfortunately we are unable to consider all requests. As we do not want to discriminate by supporting some and not others, we proactively give back to the community through our partner affiliations. If you feel there's a great fit, submit a form on our Contact Us page; if it aligns, we will get in touch.

The pricing for all products on our website is shown including GST with the excluding GST price shown alternatively below the product price. You will get a total pricing breakdown upon checkout, reflecting the GST for the entire order.

If a datasheet is available, you'll find it in the data sheet tab under the product. If not available, request it via the product information request form on the website.

Yes, you can view our catalogue online, request a hard copy via our Contact Us form, or pick one up at our Wetherill Park warehouse.

• Bollards and safety barriers
• Speed humps and traffic control
• Car park safety equipment
• Convex mirrors
• Safety signs
• Wheel stops
• Disability access ramps

Currently, we do not offer installation services, but all products come with instructions. We recommend using licensed tradespeople for items requiring fixing.

Our team is here to help you choose the correct product to meet legal requirements and your site's needs. Contact us for free product advice and recommendations.

We operate as an online store. For large quantities or specialized products, please contact us before ordering.

Yes, we can provide custom safety signs to your specifications. Email sales@esafetysupplies.com.au for a quote.

Absolutely. We supply councils, schools, and commercial projects with quotes for tenders. Please email sales@esafetysupplies.com.au with your specification and timeline.

Yes, we deliver Australia-wide, including regional and remote areas. We use trusted couriers for fast, reliable delivery.

FREE delivery for standard orders over $499 (some exclusions apply). Free Click & Collect from our Wetherill Park warehouse. Some large or bulky items may incur additional charges.

Most orders are dispatched in 24-48 hours. Typical delivery times: Sydney Metro: 1-2 business days; NSW Regional, VIC, QLD: 2-4 business days; WA, SA, NT, TAS: 4-7 business days. Times are estimates only.

We offer eSafety Delivery for Sydney Metro orders only. Contact our sales team to check eligibility and costings.

Yes, express and same day delivery (Sydney) is available for an extra cost if applicable. Next day delivery for most other regions. Contact us to arrange.

This free service lets you order online and collect from our Wetherill Park warehouse.

Special/back-ordered items are sourced from suppliers on request, usually arriving at our warehouse within 10 business days, then dispatched.

Yes! You can return goods to our Wetherill Park location if within 30 days and undamaged. Restocking fees may apply.

If unused and in its original packaging, you may return or exchange within 30 days. See our Returns Policy for details.

If your item arrives damaged or faulty, contact us within 7 days so we can arrange a replacement or refund.

Yes. We regularly supply councils, schools, construction firms, and government departments. Contact us for tailored pricing or bulk orders.

Currently, we only ship within Australia.

If you find a better price for an identical item in stock elsewhere, contact us and we will do our best to match or beat it.

Each product comes with installation instructions. Generally requires anchoring into concrete or bitumen. Use a licensed installer for compliance.

Yes, we can provide product recommendations and installation advice to ensure compliance with Australian standards and local regulations.

• Councils
• Schools and universities
• Shopping centres and retail
• Warehouses and factories
• Builders and contractors
• Government departments
• Commercial property managers

We do not provide formal audits, but can advise on products to improve your site's safety and compliance. Contact us for tailored recommendations.

We accept Visa, Mastercard, American Express, PayPal, Afterpay, and Zip Pay.

At this stage, we are an online-only store, and orders are delivered via courier. For special arrangements, contact us for large projects.

No, you can checkout as a guest. However, creating an account makes repeat orders and tracking easier.

After placing your order, you'll get email confirmation. To view past orders, log in to your account (if you have one); all past orders are under Order History.

This usually means that some items were not available at time of packing. We always check with you before partial shipment. No additional freight is charged on part-shipments.

You can modify or cancel your order if it hasn't yet shipped. Call customer service at 1300 291 700 with your order number.

Some products are not listed online but can be ordered via customer service at 1300 291 700. We can order special items from suppliers.

Select 'add to quote' on any item, specify the quantity, and submit your request. Our team will contact you for order and shipping confirmation.

We offer flat-rate shipping calculated at checkout. For large orders or bulk discounts, contact us to discuss possible free shipping options.

Yes, call 1300 291 700 to place orders by phone.

Yes, all prices displayed on our website include GST.

Contact us before ordering if you need express delivery or urgent dispatch, and we’ll advise options for your location.

All in-stock items are displayed as available on our website. For bulk or urgent needs, contact us to confirm current levels.

If your order has not yet shipped, we can cancel and refund it. Contact us as soon as possible.

All products have manufacturer warranty. Check the product description or contact us for specific warranty info.

You can create an account on our website to manage orders, track deliveries, and save your details for faster checkout.

Yes, you can checkout without creating an account. Having an account makes order tracking and reordering easier.

You can reset your password by clicking 'Forgot Password' at login. Instructions will be sent by email.

Yes. Business and corporate customers should contact us via email or call 1300 291 700. Online shoppers can update their details in their account preferences after logging in.

Complete the online application, available on our Trade Accounts page.

Yes, we provide bulk order discounts for businesses, schools, councils, and other trade customers. Contact us for a custom quote.

We offer payment via our online portal, by credit card, EFT, or direct bank transfer. Full payment instructions provided after order confirmation.

Yes, we offer both Afterpay and Zip Pay to let you shop now and pay later in easy installments.

By phone: 1300 291 700
By email: sales@esafetysupplies.com.au
Via our Contact Us page. Our team is available Monday to Friday, 9am–5pm AEST.

Yes, we offer trade accounts for regular business customers, with benefits such as easy reordering and streamlined invoicing. Contact us to apply.

Safety boots with steel toes and slip-resistant soles protect against foot injuries from falling objects and slippery surfaces.

High-visibility vests and shirts increase worker visibility, reducing the risk of accidents in low-light or high-traffic areas.

Earplugs and earmuffs protect against noise-induced hearing loss in loud environments like factories or construction zones.

Helmets protect against head injuries from falling objects or accidental bumps in industrial settings.

Protective gloves shield hands from sharp objects, chemicals, and extreme temperatures.

Fire extinguishers allow for quick response to small fires, preventing them from escalating into major hazards.

Emergency lighting ensures safe evacuation during power outages or emergencies.

Smoke alarms provide early warning of fire, allowing for timely evacuation and response.

Fire blankets can smother small fires or wrap around individuals to protect them from flames.

Fire hose reels provide a continuous water supply for controlling and extinguishing fires.

Spill kits enable quick containment and cleanup of chemical or oil spills, preventing environmental contamination.

Bunding contains leaks or spills from containers, protecting the surrounding environment.

Absorbent mats soak up spills, reducing slip hazards and facilitating cleanup.

Containment pallets catch leaks from drums or containers, preventing spills from reaching the ground.

Stormwater protection prevents contaminants from entering drainage systems during spills.

Corner guards prevent damage to walls and equipment from accidental impacts.

Dock bumpers cushion the impact between vehicles and loading docks, reducing damage.

Safety barriers protect personnel and equipment from moving vehicles and machinery.

Modular handrails provide stable support, preventing falls in elevated areas.

Pedestrian barriers direct foot traffic safely, reducing accidents in crowded areas.

Bollards block vehicles from entering restricted areas, enhancing security.

Speed humps slow down vehicles, reducing the risk of accidents in parking areas.

Convex mirrors improve visibility around corners, preventing collisions.

Wheel stops guide vehicles into parking spaces, preventing damage to property.

Line marking delineates parking spaces, ensuring organized and safe vehicle movement.

Lockout/tagout kits prevent accidental energization during maintenance, protecting workers.

Voltage testers confirm the absence of electrical current, ensuring safe working conditions.

Insulated gloves protect against electrical shocks during live-line work.

Reflective tapes highlight hazards, reducing the risk of accidental contact.

Cable ties organize and secure cables, preventing tripping hazards and equipment damage.

Solar bollard lights provide consistent illumination along pathways, improving visibility and deterring potential criminal activity in public parks.

Solar street lights offer reliable lighting without the need for grid power, making them ideal for remote construction sites where electricity access is limited.

Solar relocatable lights can be quickly deployed in emergency situations, providing essential lighting without the need for fuel or electrical connections.

Solar shelter lights ensure that outdoor waiting areas are well-lit, enhancing safety and comfort for individuals during nighttime hours.

Solar batten lights utilize renewable energy, reducing electricity consumption and supporting sustainability initiatives in commercial buildings.

Solar-powered floodlights provide bright, wide-angle illumination, deterring unauthorized access and enhancing security at commercial premises.

By eliminating the need for electricity from the grid, solar-powered lighting reduces energy bills and maintenance costs associated with traditional lighting systems.

Solar lighting is portable, easy to set up, and operates independently of the grid, making it a reliable option for outdoor events and festivals.

Solar-powered lights reduce carbon emissions by utilizing renewable energy sources, contributing to environmental sustainability efforts.

A high IP rating indicates that the solar lighting products are resistant to dust and water, ensuring reliable performance in various weather conditions.

Motion sensors ensure that solar lights operate only when needed, conserving energy by reducing unnecessary illumination.

Solar-powered lights are more environmentally friendly, require less maintenance, and eliminate the need for fuel storage and handling.

Solar lighting provides clean, modern illumination that enhances the visual appeal of commercial outdoor spaces, creating a welcoming atmosphere.

The low operational and maintenance costs of solar lighting make it a cost-effective solution for long-term outdoor illumination needs.

By utilizing renewable energy, solar-powered lights help businesses comply with environmental regulations and sustainability goals.

Solar lights provide consistent and reliable illumination for pathways, enhancing safety and accessibility in commercial properties.

Solar-powered lights generate less heat compared to traditional lighting, helping to mitigate the urban heat island effect in cities.

Solar-powered lights provide bright illumination for parking areas, enhancing security and visibility for drivers and pedestrians.

Solar lighting ensures that outdoor recreational facilities are well-lit during evening hours, improving safety for users.

A long warranty period indicates the manufacturer's confidence in the product's durability and provides assurance to customers regarding the product's longevity.

Solar-powered lights operate independently of the grid, making them ideal for providing illumination in remote locations without electricity access.

Solar lighting utilizes renewable energy, reducing reliance on fossil fuels and supporting sustainability initiatives in public spaces.

Solar-powered lights illuminate signage, making it more visible to customers and improving wayfinding in commercial areas.

Adjustable brightness settings allow for customization of illumination levels, optimizing energy usage and meeting specific lighting needs.

Well-lit outdoor retail environments create a pleasant shopping experience, attracting customers and enhancing their overall experience.

Solar-powered lights provide continuous illumination on construction sites, deterring unauthorized access and enhancing security.

Solar-powered lights can be designed to minimize upward light emission, reducing light pollution and its impact on the environment.

Solar-powered lights ensure that emergency exits are illuminated during power outages, enhancing safety during evacuations.

Customizable solar lighting solutions can align with a commercial establishment's branding, enhancing its visual identity.

The evolving technology and increasing efficiency of solar lighting solutions make them a future-proof investment for commercial properties.