FAQ

We are an Australian-owned and operated company based in Sydney, NSW. All our products are shipped from our local warehouse to ensure fast and reliable delivery Australia-wide.

To unsubscribe from the eSafety Supplies promotional mailing list, please click the unsubscribe link at the bottom of any email you receive from us. You can not unsubscribe from any emails in relation to orders.

We receive countless requests to sponsor or support many worthy causes throughout the year. Unfortunately we are unable to consider all requests. As we do not want to discriminate by supporting some and not others, we proactively give back to the community through our partner affiliations. If you feel there's a great fit, submit a form on our Contact Us page; if it aligns, we will get in touch.

The pricing for all products on our website is shown including GST with the excluding GST price shown alternatively below the product price. You will get a total pricing breakdown upon checkout, reflecting the GST for the entire order.

If a datasheet is available, you'll find it in the data sheet tab under the product. If not available, request it via the product information request form on the website.

Yes, you can view our catalogue online, request a hard copy via our Contact Us form, or pick one up at our Wetherill Park warehouse.

Yes, all products are compliant with relevant Australian Standards to ensure safety, durability, and legal compliance in your workplace or public area.

• Bollards and safety barriers
• Speed humps and traffic control
• Car park safety equipment
• Convex mirrors
• Safety signs
• Wheel stops
• Disability access ramps

Currently, we do not offer installation services, but all products come with instructions. We recommend using licensed tradespeople for items requiring fixing.

Our team is here to help you choose the correct product to meet legal requirements and your site's needs. Contact us for free product advice and recommendations.

We operate as an online store. For large quantities or specialized products, please contact us before ordering.

Yes, we can provide custom safety signs to your specifications. Email sales@esafetysupplies.com.au for a quote.

Absolutely. We supply councils, schools, and commercial projects with quotes for tenders. Please email sales@esafetysupplies.com.au with your specification and timeline.

Yes, we deliver Australia-wide, including regional and remote areas. We use trusted couriers for fast, reliable delivery.

FREE delivery for standard orders over $499 (some exclusions apply). Free Click & Collect from our Wetherill Park warehouse. Some large or bulky items may incur additional charges.

Most orders are dispatched in 24-48 hours. Typical delivery times: Sydney Metro: 1-2 business days; NSW Regional, VIC, QLD: 2-4 business days; WA, SA, NT, TAS: 4-7 business days. Times are estimates only.

We offer eSafety Delivery for Sydney Metro orders only. Contact our sales team to check eligibility and costings.

Yes, express and same day delivery (Sydney) is available for an extra cost if applicable. Next day delivery for most other regions. Contact us to arrange.

This free service lets you order online and collect from our Wetherill Park warehouse.

Special/back-ordered items are sourced from suppliers on request, usually arriving at our warehouse within 10 business days, then dispatched.

Yes! You can return goods to our Wetherill Park location if within 30 days and undamaged. Restocking fees may apply.

If unused and in its original packaging, you may return or exchange within 30 days. See our Returns Policy for details.

If your item arrives damaged or faulty, contact us within 7 days so we can arrange a replacement or refund.

Yes. We regularly supply councils, schools, construction firms, and government departments. Contact us for tailored pricing or bulk orders.

Currently, we only ship within Australia.

If you find a better price for an identical item in stock elsewhere, contact us and we will do our best to match or beat it.

Each product comes with installation instructions. Generally requires anchoring into concrete or bitumen. Use a licensed installer for compliance.

Yes, we can provide product recommendations and installation advice to ensure compliance with Australian standards and local regulations.

• Councils
• Schools and universities
• Shopping centres and retail
• Warehouses and factories
• Builders and contractors
• Government departments
• Commercial property managers

We do not provide formal audits, but can advise on products to improve your site's safety and compliance. Contact us for tailored recommendations.

We accept Visa, Mastercard, American Express, PayPal, Afterpay, and Zip Pay.

At this stage, we are an online-only store, and orders are delivered via courier. For special arrangements, contact us for large projects.

No, you can checkout as a guest. However, creating an account makes repeat orders and tracking easier.

After placing your order, you'll get email confirmation. To view past orders, log in to your account (if you have one); all past orders are under Order History.

This usually means that some items were not available at time of packing. We always check with you before partial shipment. No additional freight is charged on part-shipments.

You can modify or cancel your order if it hasn't yet shipped. Call customer service at 1300 291 700 with your order number.

Some products are not listed online but can be ordered via customer service at 1300 291 700. We can order special items from suppliers.

Select 'add to quote' on any item, specify the quantity, and submit your request. Our team will contact you for order and shipping confirmation.

We offer flat-rate shipping calculated at checkout. For large orders or bulk discounts, contact us to discuss possible free shipping options.

Yes, call 1300 291 700 to place orders by phone.

Yes, all prices displayed on our website include GST.

Contact us before ordering if you need express delivery or urgent dispatch, and we’ll advise options for your location.

All in-stock items are displayed as available on our website. For bulk or urgent needs, contact us to confirm current levels.

If your order has not yet shipped, we can cancel and refund it. Contact us as soon as possible.

All products have manufacturer warranty. Check the product description or contact us for specific warranty info.

You can create an account on our website to manage orders, track deliveries, and save your details for faster checkout.

Yes, you can checkout without creating an account. Having an account makes order tracking and reordering easier.

You can reset your password by clicking 'Forgot Password' at login. Instructions will be sent by email.

Yes. Business and corporate customers should contact us via email or call 1300 291 700. Online shoppers can update their details in their account preferences after logging in.

Complete the online application, available on our Trade Accounts page.

Yes, we provide bulk order discounts for businesses, schools, councils, and other trade customers. Contact us for a custom quote.

We offer payment via our online portal, by credit card, EFT, or direct bank transfer. Full payment instructions provided after order confirmation.

Yes, we offer both Afterpay and Zip Pay to let you shop now and pay later in easy installments.

By phone: 1300 291 700
By email: sales@esafetysupplies.com.au
Via our Contact Us page. Our team is available Monday to Friday, 9am–5pm AEST.

Yes, we offer trade accounts for regular business customers, with benefits such as easy reordering and streamlined invoicing. Contact us to apply.