FAQ

eSafety Supplies’ head office and warehouse are situated at Wetherill Park, NSW, a thriving industrial area just off the M7 Motorway in Western Sydney. Our address is 37 Bentley Street, Wetherill Park NSW 2164. From our bulk warehouse, we deliver all our products Australia wide.

To unsubscribe from the eSafety Supplies promotional mailing list, please click the unsubscribe link at the bottom of any email you receive from us. You can not unsubscribe from any emails in relation to orders.

We receive countless requests to sponsor or support for many worthy causes throughout the year. Unfortunately we are unable to consider all requests. As we do not want to discriminate by supporting some and not others, we elect to proactively support and give back to the community through our partner affiliations. If you really feel that it would be a good fit, please submit a form on the contact us page and we will get in touch with you if this aligns. We do wish you all the very best with your endeavours.

The pricing for all products on our website is shown including GST with the excluding GST price shown alternatively below the product price. You will get a total pricing breakdown upon checkout and will reflect the total GST for the entire order.  

If a datasheet is available, you will find this in the data sheet tab under the product itself, if one is not available you can request one or more information by filling out a product information request form on the website. 

Yes, you can view our catalogue online, access it here or simply click on any banners with the catalogue or the ‘Catalogue’ link in the footer. You can also request for us to send you a hard copy by requesting one in our Contact Us form, be sure to give us your mailing address. Alternatively, simply pick one up at our warehouse in Wetherill Park.

No. Unfortunately at this time, we only ship orders within Australia.

FREE delivery for standard orders* over $499 (please note some items do not qualify for Free shipping. It is FREE to have your order picked up from our Wetherill Park location using Click & Collect. 

*Some larger or bulky products may have additional charges for delivery - check individual product pages.

Once your order is dispatched it will take 2 - 7 working days depending on your location. More detail, read our Shipping & Returns page. If an item is out of stock or on back order, one of our sales or customer service representatives will be in contact with you to inform you of an appropriate lead time. 

We offer an eSafety Delivey options for Sydney Metro orders only. If you are needing your products delivered, our sales consultants will be able to check if you qualify for this delivery service and can discuss costings to ensure you get the best delivery costs for your needs.

Yes, express and same day delivery is available on the website at an extra cost if applicable. Alternatively get in touch with our sales consultants to organise express delivery (extra charges will apply). Express same day delivery in Sydney is available and overnight/next day express delivery is available to most parts of the rest of Australia. 

This is a free service we offer, that allows you to order online and collect your order from our warehouse in Wetherill park.

Special order items and back-ordered items are sourced from suppliers upon request. These items may take up to 10 business days to arrive in our warehouse for dispatch, and an additional 3-7 business days for delivery. Please note that the estimated delivery date is subject to change based on the manufacturer's shipping times and supplier availability.

Of course you can! It's easy to return goods to our Wetherill Park location or organize a return given it's within the 30 day period and items are undamaged. Please note a 20% restocking fee or fees for returning goods may be applicable. Read our Shipping & Returns page for more information

eSafety Supplies accepts major credit cards (Visa, AMEX and MasterCard). PayPal is available to retail customers, as are 'Buy Now, Play Later' payment options, Zip Pay & Afterpay. If you have a business or corporate login, you can charge the amount to your account. All orders must be paid or charged to your trade account at the time of purchase. Online orders need to be paid before being processed, similarly, all Walk In orders need to be paid before our warehouse team can commence packing your order.

You can pick up your order from our warehouse in Wetherill Park, NSW. Ensure you place your order prior to arriving so we have the goods ready for you. You will be contacted by either email, SMS or by one of our friendly sales consultants to inform you that your order is ready to be picked up. Please do not arrive prior to receiving the order is ready confirmation as your order will not be ready for collection until confirmation is received. 

No, you can checkout as a Guest and just place your order. However creating an account will help make the ordering process easier. Each time you visit the site, you login so you can view or track orders. Other benefits include creating favourites, repeating past orders, having a record of transactions for returns and tax purposes etc. 

Tracking your order is simple. Once you have placed your order, we will send an email order confirmation with an order number. Orders are generally picked and dispatched within 24hrs (if in stock). To contact Customer Service please call 1300 291 700 or use our contact form. Please have your order confirmation number handy as this will assist us in locating your order. Your order confirmation number can be found in your order confirmation email. All past orders are conveniently saved under your 'Order History' by date and invoice number if you have created an account with us. 

If your order has been part shipped, it generally means that not all of the goods ordered were available at the time of picking your order. eSafety Supplies may elect to part ship your order to ensure that you receive available products as soon as possible, however we will always check with customers first before doing a partial shipment. You will not be charged extra for freight. In the case of part shipment, you can contact our Customer Service team for further information on the ETA of your remaining goods.

You are able to cancel or modify an order after placing it, if the order has not been dispatched. Please call Customer Service on 1300 291 700 during business hours Monday-Friday and have your order confirmation number on hand.

If you are searching for a specific product in our catalogue but cannot find it on eSafety Supplies Online, please call us on 1300 291 700 to make an enquiry or to place an order. Generally these are special items that we do not carry on hand, but can easily be ordered from one of our many suppliers.

Simply select the add to quote button on any item (love heart shaped icon), then specify how many of the item you would want before submitting your quote request. 

When requesting a quote through our website, it gets submitted to our sales department. One of our friendly sales consultants will then get in touch with you to confirm details of your order and calculate the best shipping rate possible. You will get a confirmation email immediately after you have submitted your order/quote request. Stand by the phone as one of our highly trained sales consultants will be in contact with you within 1 business day after submitting your request. Once confirmed you will then be able to pay for your order using either credit card, EFT or your esafety Supplies trading account. See our easy step-by-step video on how to place an order/request a quote here!

You can reset your password here. You will receive an automated email with instructions on how to reset your password.

Yes. Business & corporate customers should contact us via email or call us on 1300 291 700. Online shoppers can login to their account and select 'My Preferences' which can be found on your Dashboard. You can modify your personal details including your notification email address from this page.

You can complete an application which is available online. Read through the requirements on our Trade Accounts page.

We offer online payment of your orders through our payment portal, additionally you can pay  our via credit card, EFT or add this order to your trading account or direct bank transfer. 

Once all the details of the order have been discussed and confirmed, you will be able to make payment through one of the processes mentioned above.